Technical Support Intern

services

Since 1988, A-AAccess Online Payment Systems has provided simple, secure and cost-effective electronic payment and authentication services for merchants around the world. Offering advanced technology and truly personalized service, our consultants act as true partners, delivering customized solutions with integrity and anticipating our merchants’ needs.

A-AAccess Online Payment Systems is currently seeking a skilled, highly motivated

Technical Support Intern to staff our IT Help Desk and assist merchants. Responsibilities will include account setup, technology-related projects, assisting clients with setup installations or troubleshooting via the phone or e-mail, and general office duties. A keen eye for detail and good follow-up skills are essential. Candidate must have excellent verbal and written communication skills. They also must be highly dependable, have a positive attitude, and a strong desire to succeed.

Position Responsibilities:

  • Set up clients on proprietary solution
  • Troubleshoot installation and error messages for various integrated programs (POS)
  • Follow up with customers on their installation
  • Assist customers in correcting transactions
  • Complete maintenance on workstations as needed
  • Perform minor network maintenance
  •  Support merchants with terminal downloads
  • Assist interoffice employees via a ticketing system

Requirements:

  • Pursuing a Bachelor’s or Master’s degree in Computer Science or the equivalent
  • Knowledge of PC Hardware / Software (XP and Windows 2003 Server environment)
  • Knowledge in any tracking tool software / CRM
  • Excellent organizational and time-management skills
  • Ability to work independently with minimal supervision
  • Excellent in troubleshooting Microsoft Office, XP problems
  • Good documentation skills

Nice To Have:

A+ Certified

Net+ Certified

Knowledge of PHP

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Application Instructions:

Please submit your application materials in pdf format to hr@aaaccess.com.

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Bilingual Technical Support Specialist

contact

Since 1988, A-AAccess Online Payment Systems has provided simple, secure and cost-effective electronic payment and authentication services for merchants around the world. Offering advanced technology and truly personalized service, our consultants act as true partners, delivering customized solutions with integrity and anticipating our merchants’ needs.

A-AAccess Online Payment Systems’ twenty-year history has been marked by innovation and growth. We have developed and own over 95% of the technology we use, and we are constantly developing new technology solutions to meet industry needs for speed and reliability.

Bilingual Technical Support Specialist Opportunity

A-AAccess Online Payment Systems is currently seeking a skilled, highly motivated

Bilingual Technical Support Specialist to staff our IT Help Desk and assist merchants. Responsibilities will include account setup, technology-related projects, assisting clients with setup installations or troubleshooting via the phone or e-mail, and general office duties. A keen eye for detail and good follow-up skills are essential. Candidate must have excellent verbal and written communication skills. They also must be highly dependable, have a positive attitude, and a strong desire to succeed.

Priority will be given to candidates who have experience with Electronic Funds Transfer (EFT)  applications and/or supporting POS systems, but training will be provided for EFT and other installation / troubleshooting requirements.

Position Responsibilities:

  • Set up clients on proprietary solution
  • Troubleshoot installation and error messages for various integrated programs (POS)
  • Follow up with customers on their installation
  • Assist customers in correcting transactions
  • Complete maintenance on workstations as needed
  • Perform minor network maintenance
  •  Support merchants with terminal downloads
  • Assist interoffice employees via a ticketing system

Requirements:

  • MCDST, MCSA Certified
  • Knowledge of PC Hardware / Software (XP and Windows 2003 Server environment)
  • Knowledge in any tracking tool software / CRM
  • Fluency in two or more languages
  • Excellent organizational and time-management skills
  • Ability to work independently with minimal supervision
  • Excellent in troubleshooting Microsoft Office, XP problems
  • Good documentation skills

Additional Desired Qualifications:

A+ Certified

Net+ Certified

Knowledge of PHP

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Application Instructions:

Please submit your application materials in pdf format to hr@aaaccess.com. Along with your resume, please include a cover letter, addressed to Mrs. Brady, that addresses your technical experience and salary requirements. **IMPORTANT: If you cannot save your resume and cover letter in .pdf, please fax them to 678-578-4380.**

***This is an ON-SITE, hands-on position. This is not a telecommuting job.***

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Sales & Marketing Specialist

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Since 1988, our Decatur-based financial services and technology firm has provided simple, secure and cost-effective electronic payment, data convergence and fraud prevention services for clients around the world. As we develop new products and services, we are currently seeking a highly motivated Sales & Marketing Specialist with comprehensive marketing, data analysis and project coordination skillswho can help us optimize our marketing efforts and maximize sales.

Analyzing the company’s existing and potential markets, the Sales & Marketing Specialist will spearhead targeted offline and digital marketing campaigns, mining our CRM database so that we can more effectively market new products and services to both our current customers and prospects.  The Sales & Marketing Specialist must have experience with social marketing and be actively managing social network responsibilities at current position.

Position Duties

  • Work with the general manager and company president to plan marketing strategies
  • Utilize the company’s marketing database to execute and support marketing initiatives
  • Coordinate, analyze and report on various marketing activities, which may include digital and social media communications, advertising, direct mail, promotional items and more
  • Gather requirements, provide statistical and quantitative analyses and reporting of marketing data, and make actionable recommendations based on results
  • Manage list extractions and other analytical functions including profiling, reporting and target filtering
  • Develop and generate daily, weekly, Ad Hoc and quarterly reports for business intelligence use
  • Monitor quality of data to ensure accurate and consistent results
  • Identify appropriate metrics for marketing campaigns, detailing the measurement process and output requirements
  • Provide strategic direction to copywriters and graphic designers in order to develop targeted marketing materials
  • Assist in implementing marketing email strategy to grow subscriber list, retain customers and increase incoming leads and sales
  • Quantify the overall impact of digital and offline marketing initiatives
  • Move marketing data between applications or populate new databases as needed
  • Perform other duties as assigned

Requirements

  • Bachelor’s Degree in Marketing or related field
  • 3-5 years of marketing experience, preferably in B2B marketing
  • Significant proficiency with SQL and other database applications; SAAS experience strongly preferred
  • Extensive report creation experience with business intelligence tools
  • Ability to work independently but within prescribed time deadlines and budgets
  • Strong quantitative skills coupled with a solid understanding of business and marketing
  • Expert skills with MS Office (Word, Excel, PowerPoint, Outlook)
  • Knowledge of CAN-SPAM and ISP Email policies
  • Expertise with all forms of social media
  • Creative problem solving and analytic skills
  • Excellent oral, written and interpersonal communication skills
  • Ability to organize, analyze, and share information
  • Strong multitasking skills and ability to work in a flexible, dynamic and fast-paced environment

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Please submit your resume and a brief cover letter to hr@aaaccess.com.

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Bilingual Software Sales Manager (Customer Relationship Management Experience Required)

new_handshake

Since 1988, our financial services and technology firm has provided simple, secure and cost-effective merchant assistance for thousands of businesses. From electronic payment processing and data convergence programs to upper-echelon fraud prevention support, our nationally accredited services provide technical reassurance for clients around the world. Our consultants act as coveted business partners, delivering customized solutions with integrity and anticipating our merchants’ needs. Our commitment to developing cutting-edge technology and our forward-thinking approach toward personalized client relationships have allowed us to grow, even during a recession.

We are currently seeking a bilingual and energetic Software Sales Manager to join our team. Reporting directly to the General Manager, the Bilingual Software Sales Manager will build and manage a sales team of 5-15 software sales representatives, in addition to closing individual sales each month. CoCard is seeking ambitious, charismatic individuals who are willing to take initiative and make calculated decisions in a team environment. The right candidate is someone with CRM experience, a commitment to delivering outstanding customer service, vigorous work ethic, and intuitive problem-solving skills. CoCard is an international business and because of this, English is a second language for many of our clients. Fluency in at least one additional language besides English is a requirement.

Bilingual Software Sales Manager Responsibilities:

  • Build a sales team from the ground up; hire, train and provide ongoing coaching and management to sales representatives
  • Place regular phone calls to warm sales leads
  • Self-source potential sales and business development opportunities
  • Reach out to existing customers to identify their needs
  • Provide excellent customer service, building a friendly rapport and always ensuring that client and partner issues are dealt with in a timely, accurate and professional manner
  • Perform other sales, management and administrative duties as requested
  • Manage lead generation programs and marketing efforts to garner new relationships and expand awareness of company
  • Consistently meet or exceed assigned sales revenue targets and goals established in sales plan, while motivating sales team members to do the same
  • Develop and deliver concise and effective sales presentations to our channel partners and prospective clients
  • Ensure that new client agreements and trainings are completed by the support team

Requirements:

  • 2-5 years experience selling and managing sales teams in the software or CRM industry
  • Bachelor’s degree (hands-on experience may substitute for some education)
  • Proven track record of building high-performing sales teams
  • Demonstrated problem-solving and critical thinking skills
  • Strong organizational skills and ability to work in a time-critical environment
  • Excellent closing, negotiating and collaborative skills
  • Intermediate to advanced skills in MS Office, Adobe, Outlook, and the internet
  • Excellent verbal and written communication skills
  • High level of motivation and persistence for office morale
  • Fluency in at least one language in addition to English required
  • Ability to work independently and as a team in high-pressure environment
  • Ability to analyze client requirements and business requirements accurately and quickly
  • Deep understanding of the CRM industry as a whole, and sales and marketing in particular
  • Thorough knowledge of merchant service industry sales process
  • General experience with PC-based CRM software

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Please submit your resume and a brief cover letter to hr@aaaccess.com.

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