Salvador, IT Technician & Customer Support

Meet a member of YOUR COCARD support team, Salvador

Salvador, IT Technician & Customer SupportSalvador was born in San Bernardino, CA and raised in Salt Lake City, UT. He now makes his home in Duluth, GA with his wife, Nelly and daughter Evelyn. Salvador plays soccer, hikes and loves taking pictures (mostly of Evelyn).

He is a great cook and thankfully likes to eat what he cooks!

When I asked Salvador if he could meet anyone in the world who would it be and why he responded: myself, it would be very interesting to see me through someone else’s eyes.

Around the office Salvador is known for his relentless testing abilities, we like to think of this as his super power. If we have new technology or equipment we are beta testing we want Salvador to do the testing so that we can repair, replace or upgrade before our customers ever use the technology or equipment. He really is a super hero!

Call our support team and ask for Salvador, he is ready to support your POS and your merchant account with one call.

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A Sky Without Limits, or Infinity and EMV

CHip-B-W-968x1024Chicken Little once said that the sky is falling.  Yet it still remains intact above us.  So while the transition from magnetic stripe to EMV might seem like a shift of cataclysmic proportions, the sky is not falling.  Your company will successfully transition from magnetic stripe to EMV (many already have), and next time you look outside your window, you’ll see the billowy clouds resting above, and not on the ground.

Yet we also understand that with anything new comes fear.  It’s normal.  So we’ve put together a few facts to calm your nerves.  We want you—the sagacious business owner that you are—to continue to make calm, smart decisions over the course of the transition.

Are you with us?  Well, here goes:

  • A transaction using EMV technology will take around 60 seconds compared to under 2 seconds with a magnetic stripe card. Magstripe cards are swiped and provide the terminal with the credit card number and expiration date, which can be easily copied by a card reader.  EMV terminals, on the other hand, require customers to “dip” the chip and verify customer data, which takes just a short while longer.  During this time, the Chip and Terminal begin a conversation.  Chip says, “Please authorize this transaction.”   Terminal replies, “I’ll need to make sure you’re valid.  I’ll also need to provide your card with a special code unique to this transaction because we can’t have any fraudsters trying to take your info.”  Chip responds, “Sounds great.”  Terminal says, “Now please sign, or enter your pin number.”  EMV takes a few more seconds than a magstripe transaction, but your data is more secure. 

 

  • Don’t panic. Although EMV has been adopted in Europe for over a decade, cards in the US still have a magnetic stripe.  Card companies have accounted for the ongoing transition by allowing terminals to still accept magnetic stripe cards. Card issuers expect the full transition to take anywhere from three to five years.

 

  • The term “liability shift” sounds pretty intense, like if you’re not prepared, the earth will shift, and you’ll fall off the edge of it. Oh, Copernicus.  Well, flat-earth jokes aside, the liability shift is not that cruel.  It is simply a method to eliminate fraud.  Starting October 2015, the party—either the business or banking institution—with the lesser technology will be responsible for the cost of fraud.  Instead of thinking of the liability shift as a way for others to make money off of your hard work, think of it instead as a way to ensure all parties are working together to eliminate fraud, which cost US consumers $16 billion last year alone.

 

In short, the sky is not falling, and EMV is not the end of the world.  Instead, it seems to be the beginning to new possibilities for business owners.  It might be an uncharted territory, but EMV will provide companies with the tools to chart their own course by allowing them to directly address fraud, a concern that leaves many involved feeling powerless.  So next time you look at the sky, we at COCARD hope that you view it with possibility, and nothing less than that.

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QA Test Engineer Intern

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Since 1988, our Decatur-based financial services and technology firm has provided simple, secure and cost-effective electronic payment, data convergence and fraud prevention services for clients around the world.  Offering advanced technology and truly personalized service, our consultants act as true partners, delivering customized solutions with integrity and anticipating our merchants’ needs.

A-AAccess is currently seeking a highly motivated and detail oriented QA Test Engineer Intern to perform software testing, design, planning, scripting and execution for a variety of key customer-facing and internal applications.

Primary Responsibilities:

  • Interact with product management, development teams and team members to generate a strong understanding of the project and testing objectives
  • Conduct functional and manual testing of new rollouts, bug fixes, existing features and  end-user operations
  • Create and execute test scripts and cases that will determine optimal system performance
  • Document, diagnose, track and escalate technical use cases in a timely and efficient manner
  • Submit ideas for the continual improvements of processes and procedures within QA in order to improve quality, reduce risk, and increase efficiency
  • Research technology that could improve quality, performance, usefulness and robustness  in the system

Requirements:

  • Pursuing Bachelor’s or Master’s degree in Information Systems, Computer Science, Electrical Engineering, Computer Engineering , Web Systems, or equivalent combination of education and experience
  • Experience with web services and API testing
  • Solid understanding of application programming and database administration and expertise with database tools, including Crystal Reporting, MS SQL Server, and MySQL
  • Demonstrated problem-solving and collaborative skills
  • Excellent written and verbal communication skills
  • Proven ability to multi-task, manage and prioritize multiple projects simultaneously, and work well under pressure

Nice To Have:

  • Bilingual (preferably Spanish)
  • Programming Experience (i.e. PHP)
  • Testing of software to hardware interfaces using XML/SOAP
  • Development and implementation of test harness tools
  • Adaptable in a dynamic, yet iterative, development and quality environment
  • Experience with Quality Center Administration responsibilities 

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

To be considered for this opportunity, please submit your resume, a cover letter addressed to Ms. Brady, and salary requirements to hr@aaaccess.com.

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Technical Support Intern

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Since 1988, A-AAccess Online Payment Systems has provided simple, secure and cost-effective electronic payment and authentication services for merchants around the world. Offering advanced technology and truly personalized service, our consultants act as true partners, delivering customized solutions with integrity and anticipating our merchants’ needs.

A-AAccess Online Payment Systems is currently seeking a skilled, highly motivated

Technical Support Intern to staff our IT Help Desk and assist merchants. Responsibilities will include account setup, technology-related projects, assisting clients with setup installations or troubleshooting via the phone or e-mail, and general office duties. A keen eye for detail and good follow-up skills are essential. Candidate must have excellent verbal and written communication skills. They also must be highly dependable, have a positive attitude, and a strong desire to succeed.

Position Responsibilities:

  • Set up clients on proprietary solution
  • Troubleshoot installation and error messages for various integrated programs (POS)
  • Follow up with customers on their installation
  • Assist customers in correcting transactions
  • Complete maintenance on workstations as needed
  • Perform minor network maintenance
  •  Support merchants with terminal downloads
  • Assist interoffice employees via a ticketing system

Requirements:

  • Pursuing a Bachelor’s or Master’s degree in Computer Science or the equivalent
  • Knowledge of PC Hardware / Software (XP and Windows 2003 Server environment)
  • Knowledge in any tracking tool software / CRM
  • Excellent organizational and time-management skills
  • Ability to work independently with minimal supervision
  • Excellent in troubleshooting Microsoft Office, XP problems
  • Good documentation skills

Nice To Have:

A+ Certified

Net+ Certified

Knowledge of PHP

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Application Instructions:

Please submit your application materials in pdf format to hr@aaaccess.com.

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Bilingual Technical Support Specialist

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Since 1988, A-AAccess Online Payment Systems has provided simple, secure and cost-effective electronic payment and authentication services for merchants around the world. Offering advanced technology and truly personalized service, our consultants act as true partners, delivering customized solutions with integrity and anticipating our merchants’ needs.

A-AAccess Online Payment Systems’ twenty-year history has been marked by innovation and growth. We have developed and own over 95% of the technology we use, and we are constantly developing new technology solutions to meet industry needs for speed and reliability.

Bilingual Technical Support Specialist Opportunity

A-AAccess Online Payment Systems is currently seeking a skilled, highly motivated

Bilingual Technical Support Specialist to staff our IT Help Desk and assist merchants. Responsibilities will include account setup, technology-related projects, assisting clients with setup installations or troubleshooting via the phone or e-mail, and general office duties. A keen eye for detail and good follow-up skills are essential. Candidate must have excellent verbal and written communication skills. They also must be highly dependable, have a positive attitude, and a strong desire to succeed.

Priority will be given to candidates who have experience with Electronic Funds Transfer (EFT)  applications and/or supporting POS systems, but training will be provided for EFT and other installation / troubleshooting requirements.

Position Responsibilities:

  • Set up clients on proprietary solution
  • Troubleshoot installation and error messages for various integrated programs (POS)
  • Follow up with customers on their installation
  • Assist customers in correcting transactions
  • Complete maintenance on workstations as needed
  • Perform minor network maintenance
  •  Support merchants with terminal downloads
  • Assist interoffice employees via a ticketing system

Requirements:

  • MCDST, MCSA Certified
  • Knowledge of PC Hardware / Software (XP and Windows 2003 Server environment)
  • Knowledge in any tracking tool software / CRM
  • Fluency in two or more languages
  • Excellent organizational and time-management skills
  • Ability to work independently with minimal supervision
  • Excellent in troubleshooting Microsoft Office, XP problems
  • Good documentation skills

Additional Desired Qualifications:

A+ Certified

Net+ Certified

Knowledge of PHP

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Application Instructions:

Please submit your application materials in pdf format to hr@aaaccess.com. Along with your resume, please include a cover letter, addressed to Mrs. Brady, that addresses your technical experience and salary requirements. **IMPORTANT: If you cannot save your resume and cover letter in .pdf, please fax them to 678-578-4380.**

***This is an ON-SITE, hands-on position. This is not a telecommuting job.***

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Sales & Marketing Specialist

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Since 1988, our Decatur-based financial services and technology firm has provided simple, secure and cost-effective electronic payment, data convergence and fraud prevention services for clients around the world. As we develop new products and services, we are currently seeking a highly motivated Sales & Marketing Specialist with comprehensive marketing, data analysis and project coordination skillswho can help us optimize our marketing efforts and maximize sales.

Analyzing the company’s existing and potential markets, the Sales & Marketing Specialist will spearhead targeted offline and digital marketing campaigns, mining our CRM database so that we can more effectively market new products and services to both our current customers and prospects.  The Sales & Marketing Specialist must have experience with social marketing and be actively managing social network responsibilities at current position.

Position Duties

  • Work with the general manager and company president to plan marketing strategies
  • Utilize the company’s marketing database to execute and support marketing initiatives
  • Coordinate, analyze and report on various marketing activities, which may include digital and social media communications, advertising, direct mail, promotional items and more
  • Gather requirements, provide statistical and quantitative analyses and reporting of marketing data, and make actionable recommendations based on results
  • Manage list extractions and other analytical functions including profiling, reporting and target filtering
  • Develop and generate daily, weekly, Ad Hoc and quarterly reports for business intelligence use
  • Monitor quality of data to ensure accurate and consistent results
  • Identify appropriate metrics for marketing campaigns, detailing the measurement process and output requirements
  • Provide strategic direction to copywriters and graphic designers in order to develop targeted marketing materials
  • Assist in implementing marketing email strategy to grow subscriber list, retain customers and increase incoming leads and sales
  • Quantify the overall impact of digital and offline marketing initiatives
  • Move marketing data between applications or populate new databases as needed
  • Perform other duties as assigned

Requirements

  • Bachelor’s Degree in Marketing or related field
  • 3-5 years of marketing experience, preferably in B2B marketing
  • Significant proficiency with SQL and other database applications; SAAS experience strongly preferred
  • Extensive report creation experience with business intelligence tools
  • Ability to work independently but within prescribed time deadlines and budgets
  • Strong quantitative skills coupled with a solid understanding of business and marketing
  • Expert skills with MS Office (Word, Excel, PowerPoint, Outlook)
  • Knowledge of CAN-SPAM and ISP Email policies
  • Expertise with all forms of social media
  • Creative problem solving and analytic skills
  • Excellent oral, written and interpersonal communication skills
  • Ability to organize, analyze, and share information
  • Strong multitasking skills and ability to work in a flexible, dynamic and fast-paced environment

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Please submit your resume and a brief cover letter to hr@aaaccess.com.

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Bilingual Software Sales Manager (Customer Relationship Management Experience Required)

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Since 1988, our financial services and technology firm has provided simple, secure and cost-effective merchant assistance for thousands of businesses. From electronic payment processing and data convergence programs to upper-echelon fraud prevention support, our nationally accredited services provide technical reassurance for clients around the world. Our consultants act as coveted business partners, delivering customized solutions with integrity and anticipating our merchants’ needs. Our commitment to developing cutting-edge technology and our forward-thinking approach toward personalized client relationships have allowed us to grow, even during a recession.

We are currently seeking a bilingual and energetic Software Sales Manager to join our team. Reporting directly to the General Manager, the Bilingual Software Sales Manager will build and manage a sales team of 5-15 software sales representatives, in addition to closing individual sales each month. CoCard is seeking ambitious, charismatic individuals who are willing to take initiative and make calculated decisions in a team environment. The right candidate is someone with CRM experience, a commitment to delivering outstanding customer service, vigorous work ethic, and intuitive problem-solving skills. CoCard is an international business and because of this, English is a second language for many of our clients. Fluency in at least one additional language besides English is a requirement.

Bilingual Software Sales Manager Responsibilities:

  • Build a sales team from the ground up; hire, train and provide ongoing coaching and management to sales representatives
  • Place regular phone calls to warm sales leads
  • Self-source potential sales and business development opportunities
  • Reach out to existing customers to identify their needs
  • Provide excellent customer service, building a friendly rapport and always ensuring that client and partner issues are dealt with in a timely, accurate and professional manner
  • Perform other sales, management and administrative duties as requested
  • Manage lead generation programs and marketing efforts to garner new relationships and expand awareness of company
  • Consistently meet or exceed assigned sales revenue targets and goals established in sales plan, while motivating sales team members to do the same
  • Develop and deliver concise and effective sales presentations to our channel partners and prospective clients
  • Ensure that new client agreements and trainings are completed by the support team

Requirements:

  • 2-5 years experience selling and managing sales teams in the software or CRM industry
  • Bachelor’s degree (hands-on experience may substitute for some education)
  • Proven track record of building high-performing sales teams
  • Demonstrated problem-solving and critical thinking skills
  • Strong organizational skills and ability to work in a time-critical environment
  • Excellent closing, negotiating and collaborative skills
  • Intermediate to advanced skills in MS Office, Adobe, Outlook, and the internet
  • Excellent verbal and written communication skills
  • High level of motivation and persistence for office morale
  • Fluency in at least one language in addition to English required
  • Ability to work independently and as a team in high-pressure environment
  • Ability to analyze client requirements and business requirements accurately and quickly
  • Deep understanding of the CRM industry as a whole, and sales and marketing in particular
  • Thorough knowledge of merchant service industry sales process
  • General experience with PC-based CRM software

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Please submit your resume and a brief cover letter to hr@aaaccess.com.

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