Today’s Top Point of Sale News – Keeping Your Restaurant Busy!

HamburgerAccording to an article by @emmiemartin, 90% of Americans don’t cook – and it’s costing them thousands each year:

Here are some tips for capturing a share of that dining out cash in your restaurant:

 

Improve your digital presence

Both on social media and your website.  Are you using Instagram?  Take pictures of your food and post it on Instagram routinely, use hashtags to describe and elaborate on your food, connect your Instagram account to the restaurants Facebook page and Twitter, one post on Instagram and you’ve also posted on Facebook and Twitter.  Do this routinely, even think about taking photos of your food on a day off, lots of items and have them in your photos to post on off days, be consistent.

Customer loyalty

Everyone likes FREE food!, so let Revonu help you create a loyalty program and keeps your customers coming back for the good food and say thanks with FREE food!

Re-think your menu items

Let’s look at your menu, do you have items that are not selling?  Maybe Mom’s stuffed cabbage is just not selling?  Make it at home and let’s get it off the menu, Mom will understand.  Keep the items that sell the best and make them GREAT!  Add new items one at a time and test them first as specials.

Offer Online Ordering

One of the fastest ways to increase revenue is to offer customers another way to order from your restaurant. Let customers place their order online, select all of the items and have that order print right to your kitchen printer – no need to have someone on the phone making mistakes! REVONU POS users receive online ordering as part of their suite of POS features.

Manage staff more effectively

With Revonu your staff can login and log out on the system, helping you manage their time.  Need a night off?  Login to your Revonu back-office from home and see who is working the night shift and how sales are going from your couch!

Let’s work together to keep your restaurant busy and cash in on those folks who just don’t like to cook at home!  We can help!

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4 Productivity Hacks to Accomplish More In Your Day

fiveeightfx-00_00_47_45-still001There’s nothing worse than being busy and getting nothing done. If you ever find yourself in this predicament—actively standing still—we’d like to share four hacks to make your days more productive.

  1. Make a priority list. Maybe you have a To Do List already, which is great. We applaud you for taking the time to plot out everything you need to do. Yet, we’d like to introduce you to listing only priorities—that which you must complete. A priority list will focus your energy on the most important tasks, while a To Do List has the potential to deflate self-esteem if you don’t check off every item. How good will you feel to know you’ve checked off your most important tasks for the day, even if a few items still remain on the list?
  1. Start with the smallest task, or toughest task first. Like an alarm clock whose ring slowly increases in sound to wake you from your (plus or minus) 6am slumber, so too is the smallest item on your To Do, or as we would suggest, Priority List. Start small, and work your way up to most difficult task. Or skip dipping your toes, and dive into the most difficult item on the list, tackling it headfirst. Everybody loves the start of a productive day.
  1. Check email at certain times. Maybe you want to check your email at 7am, noon, and 4:30pm, or at 9am and 4pm. Scheduling a time to check email keeps you from randomly checking email, just to see who emailed you, or if you received that all-important message. Exceptions, of course, will be time-sensitive messages. Checking and answering emails are a part of the work day, too, but scheduling them for certain times in the day allows you to focus without this sometimes distraction.
  1. Turn off phone notifications. Did someone message you on LinkedIn? Or like a tweet? As exciting as being liked can be, constant notifications can interrupt your day. So try turning them off to, at the very least, avoid distraction from sound. Also, try checking your phone only once per hour or every other hour.

 

These tips will help you to get more done during the day. And you don’t have to try all four. Just try one, and see how it changes the course of your day. For more productivity hacks, see this article here from Inc. Magazine.

 

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TLS 1.2 Security Updates for pcAmerica’s Cash Register Express/Restaurant Pro Express **URGENT UPDATE**

 

** URGENT UPDATE**

COCARD has been notified that pcAmerica’s Cash Register Express/Restaurant Pro Express customers must upgrade to version 12.8033 as soon as possible. If your point of sale is not on version 12.8033 or higher, please contact your COCARD representative to avoid any payment processing interruptions.

What is TLS?

Transport Layer Security (TLS) is a protocol that provides privacy and data integrity between two communicating applications. It’s the most widely deployed security protocol used today, and is used for Web browsers and other applications that require data to be securely exchanged over a network. Several payment processors, including First Data/TSYS, are phasing out TLS 1.0 and TLS 1.1 by the end of February 2018 with only TLS 1.2 being supported. All PC America users processing with First Data / TSYS who do not have the updated version of PC America’s Cash Register Express 12.8033 will no longer be able to process credit cards through their point of sale system as of 2/28/2018. To ensure your system is compatible with this change, you must be using the latest version of Cash Register Express.

How will this affect you?

No action needed at this time if your POS

  • Has PCA version 12.8033 or Higher

 

Immediate Action Required if

 

  • PCA version below 12.8033
  • No current support contract through PCA
    *Failure to act will cause you to no longer be able to process credit cards through your point of sale system. *

 

To check your version of Cash Register Express follow these steps:

  1. Open Cash Register Express
  2. At the login screen select File ⇒ About
  3. Check your CRE Software and Database Version

 

PC America Screen Shot
 Upgrade Your CRE/RPE Software to Version 12.8033 by calling 1-800-317-1819 Ext. 4360 or email support@cocard.info.

 

Please use the contact form provided below and one of our support team will give you a call ASAP!

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Revonu Restaurant Icon

Is Your Menu Online, does your business have online ordering?

According to Google, 97% of consumers use the web to search for local businesses –has your business got an online presence? Having a strong online presence is an important part of your marketing strategy, no matter what size your business or what industry the REVONU team can help.  From building your website to posting your menu online.  Let’s talk about your online presence and work together so your customers can find your business online!Restaurant

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Reasons for Restaurants to Go Organic!

I have written before about my garden and passion for organic foods and organic restaurants.  I found this article today and thought it worthy of sharing with our restaurant customers.  Let me know what you think!  Nelda

https://www.thebalance.com/restaurants-go-organic-2538365

Striped tomato

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Salvador, IT Technician & Customer Support

Meet a member of YOUR COCARD support team, Salvador

Salvador, IT Technician & Customer SupportSalvador was born in San Bernardino, CA and raised in Salt Lake City, UT. He now makes his home in Duluth, GA with his wife, Nelly and daughter Evelyn. Salvador plays soccer, hikes and loves taking pictures (mostly of Evelyn).

He is a great cook and thankfully likes to eat what he cooks!

When I asked Salvador if he could meet anyone in the world who would it be and why he responded: myself, it would be very interesting to see me through someone else’s eyes.

Around the office Salvador is known for his relentless testing abilities, we like to think of this as his super power. If we have new technology or equipment we are beta testing we want Salvador to do the testing so that we can repair, replace or upgrade before our customers ever use the technology or equipment. He really is a super hero!

Call our support team and ask for Salvador, he is ready to support your POS and your merchant account with one call.

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A Sky Without Limits, or Infinity and EMV

CHip-B-W-968x1024Chicken Little once said that the sky is falling.  Yet it still remains intact above us.  So while the transition from magnetic stripe to EMV might seem like a shift of cataclysmic proportions, the sky is not falling.  Your company will successfully transition from magnetic stripe to EMV (many already have), and next time you look outside your window, you’ll see the billowy clouds resting above, and not on the ground.

Yet we also understand that with anything new comes fear.  It’s normal.  So we’ve put together a few facts to calm your nerves.  We want you—the sagacious business owner that you are—to continue to make calm, smart decisions over the course of the transition.

Are you with us?  Well, here goes:

  • A transaction using EMV technology will take around 60 seconds compared to under 2 seconds with a magnetic stripe card. Magstripe cards are swiped and provide the terminal with the credit card number and expiration date, which can be easily copied by a card reader.  EMV terminals, on the other hand, require customers to “dip” the chip and verify customer data, which takes just a short while longer.  During this time, the Chip and Terminal begin a conversation.  Chip says, “Please authorize this transaction.”   Terminal replies, “I’ll need to make sure you’re valid.  I’ll also need to provide your card with a special code unique to this transaction because we can’t have any fraudsters trying to take your info.”  Chip responds, “Sounds great.”  Terminal says, “Now please sign, or enter your pin number.”  EMV takes a few more seconds than a magstripe transaction, but your data is more secure. 

 

  • Don’t panic. Although EMV has been adopted in Europe for over a decade, cards in the US still have a magnetic stripe.  Card companies have accounted for the ongoing transition by allowing terminals to still accept magnetic stripe cards. Card issuers expect the full transition to take anywhere from three to five years.

 

  • The term “liability shift” sounds pretty intense, like if you’re not prepared, the earth will shift, and you’ll fall off the edge of it. Oh, Copernicus.  Well, flat-earth jokes aside, the liability shift is not that cruel.  It is simply a method to eliminate fraud.  Starting October 2015, the party—either the business or banking institution—with the lesser technology will be responsible for the cost of fraud.  Instead of thinking of the liability shift as a way for others to make money off of your hard work, think of it instead as a way to ensure all parties are working together to eliminate fraud, which cost US consumers $16 billion last year alone.

 

In short, the sky is not falling, and EMV is not the end of the world.  Instead, it seems to be the beginning to new possibilities for business owners.  It might be an uncharted territory, but EMV will provide companies with the tools to chart their own course by allowing them to directly address fraud, a concern that leaves many involved feeling powerless.  So next time you look at the sky, we at COCARD hope that you view it with possibility, and nothing less than that.

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