Support – Page 3

QR Code for COCARD merchant services education center

Feb 23 2016

4 Unexpected Uses for QR Codes

QR Code for COCARD merchant services education center

A few short years ago, QR (Quick Response) codes seemed poised to reach smartphone levels of popularity. Advertisers, merchants and consumers had various reasons to be excited about this technology’s potential. In perfect application, QR drives traffic to websites, collects or processes simple, quick in-store or online payments or provides product info in a flash.

Despite its potential, QR has mostly faded from commercial limelight—codes are often present, but not visible.

Issues with QR codes as a tool for commerce are obvious. It’s clunky; users must download an app to scan the code, manually scan the code and then wait for whatever is linked to the code to display. Considering the information a QR code will provide is not always—or even often—given, it makes sense that consumers would skip scanning altogether.

QR shouldn’t be written off just yet, but repurposed. Here’s a look at some recent QR projects breathing new life into this tech:

Virtual Reality.

Google Cardboard, aka the working-man’s Oculus Rift, doesn’t just save babies’ lives (seriously!) Once you scan the QR code on the side of the viewer, insert your phone for an immersive, HD experience of locations from Stonehenge and the Palace of Versailles, to the Moon! Developers and virtual reality enthusiasts are constantly updating the app with new locations and experiences.

In this application, the QR code allows you to quickly sync the phone and the app.

In Memoriam

QR is reaching wider audiences as an educational tool. Graveyards, historical sites and museums are just some examples of organizations using QR code technology. Integrating QR codes with headstones provides a unique way to preserve biographical information for future generations. QR codes have been added to some museums, giving patrons more background on an exhibit. Other uses include providing audio tours and translation options.

Lost Pets

Losing a pet can be devastating and phone pole photos only reach a limited radius. QR codes are being used to simplify finding a lost pet. Q-Tag is a GPS-based QR code system where each pet has a customized profile. If they’re lost, a person who finds them can scan their code with their phone to pull up the owner’s contact details.

Saving Lives

In the medical field, every second matters. QR is being used to convey a patient’s important medical history to paramedics, even if they are unconscious. My QR Life Codes creates a personalized QR code applied bracelets or cards.

Up Next: In our ever-evolving technology landscape new ways to interact with our world are constantly emerging. QR codes are being applied in novel ways and NFC (Near Field Communication), aka Apple Pay, Google Wallet, Samsung Pay and Android Pay, is the latest development in payment processing. NFC excels where QR failed: it is truly instant and convenient. Widespread consumer adoption is making slow—but steady!—progress. Most new phones come pre-installed with NFC capabilities and the EMV Compliance Mandate means an increase in EMV cards, likely encouraging the upward trend.

Visit our education center to learn more about EMV and the future of payment processing

Read MoreRead More

Oct 05 2015

EMV Pocket Glossary

Admin

Advice, Business, EMV, Industry, New Product, Tech

silver American express chip card shown dipped, or being processed, in an emv terminal With the liability shift here, we know that you’ve already got a lot on your plate. So we’re going to just take it easy and go over a few terms you may have already seen or will see as you continue to learn about EMV. This list can serve as a simple pocket reference during the transition. Print it out even, and refer to it as needed when reading your next article or blog post about EMV. We want the transition to be worry-free.

EMV: Short for Europay, Mastercard, and Visa, the developers of the card

Chip-enabled card: A credit card enabled with a microchip; also referred to as “chip and pin” or “chip and signature”, depending on the cardholder verification method

Fraud: the criminal use of a person’s credit card information to make unauthorized transactions

With the transition to EMV terminals, the US aims to decrease fraud. The US currently accounts for nearly half of all worldwide fraud. On a positive note, the EU has decreased card fraud by 80% since completing its transition to EMV cards, which means the US transition should be successful.

Liability shift: Starting October 1st the responsibility for fraudulent transactions switched to the party with the least EMV-capable technology

If fraud occurs with a non-EMV bank card, the bank is responsible. If fraud occurs as a result of a merchant’s POS system that can’t accept EMV-cards, the merchant is responsible. Only 20-30% of merchants are expected to use EMV-capable terminals by October 1st, with the remainder throughout the three to five-year transition period. So if you’re not there yet, don’t freak out. COCARD can work with you to determine a POS system that is right for your company’s needs.

Transaction authorization: When a chip card goes through rules set by the card-issuer to determine whether the transaction can be authorized; transactions can be authorized either online or offline

Card authentication: the process of making the card authentic or unique by providing a one-time code for the transaction

If someone does manage to actually steal this code and use it, the transaction would be declined since the code was already used.

Cardholder verification (CVM): how the issuer and merchant verify that the cardholder and the person with the card are one and the same. An EMV-terminal might require a pin, signature, or for low risk transactions, no verification method.

Mag-stripe card: Cards with a magnetic stripe on the back. Much of the world has already switched completely to EMV-cards, and the full-scale transition in the US is currently underway. Cardholder data on mag stripe cards is easy to steal using a simple card reading machine.

Cryptogram: A one-time code created during online authorization; a cryptogram validates that the chip and issuer are not counterfeit

That’s it. We hope that this glossary of terms is short and sweet, and that it provides simple definitions for terms that are often times used when discussing EMV.

And now that October 1st has come and gone we’re sure that your still standing strong. So don’t worry. Instead, continue to read up on EMV and take the information that is most valuable to you as a business owner. If you’ve got any questions, we at COCARD will be happy to assist. Feel free to give us a call at 800-317-1819.

Read MoreRead More

Sep 23 2015

NOW YOU HAVE A CHOICE!

Admin

Advice, Business, EMV, Industry, New Product, Tech

Read MoreRead More

Cartoon illustrations of an EMV Chip Card reader and EMV Credit Card

Sep 21 2015

The EMV Files: A Conversation with Chip and Terminal

Admin

Advice, Business, EMV, Industry, New Product, Tech, Uncategorized

Cartoon illustrations of an EMV Chip Card reader and EMV Credit Card

Last week we introduced Chip and Terminal, who have a lot to say about EMV, mainly because they are the main components in EMV technology. So we were lucky enough to be able to book a slot on their busy schedule this fall season to interview them and ask them a few questions. Personally, we think they’d be great on Bravo, but they might have competition with a real housewife or two.

COCARD: Hi Chip. Hi Terminal. We’re so glad that we could ask you two a few questions about EMV. Really, we’re honored. Could you just start by telling us a little bit about yourselves?

Chip: Sure, well I’m Chip, and I’m the small chip that’s embedded in credit cards with EMV technology. Banks have already started transitioning to cards including yours truly, and plan on having all cards in the US utilizing EMV technology within five years.

Terminal: I’m Terminal, and all cards containing chips, will be dipped into terminals to be read. I like to say that I give new meaning to dipping the chip. I provide a one-time code to authenticate the card. Because of this, your data is protected, preventing a person from stealing a code that is only good for one transaction.

COCARD: So when did you first realize that you worked so well together, that you were a great team?

Terminal: I’ll take this one Chip. We’ve had a couple of countries really benefit from EMV technology. There’s the UK, which reduced fraud by more than half between 2004 and 2013 upon implementing EMV cards. Then there’s Canada, eh, that started the EMV roll-out in 2003 and reported fraud of $29.5 million (CAD), down 79% from 2009, which was $142 million (CAD). So I would say that it’s taken some time to see the effects, but in the past few years, we’ve really seen the impact that EMV cards have had in reducing fraud for many countries around the world.

COCARD: EMV is new for many business owners. So I’m sure you understand how such a change might make people anxious. What would you say to assuage the fears of business owners everywhere?

Chip: Well, first the sky is not falling. It might seem like it, but it’s not. The proof is that it’s already been successful in other places, and the US is simply one of the few developed nations that has not adopted this technology. EMV, through its authentication process, is really what makes these cards, our cards, more secure. So they are a safe and secure way to pay for things. We think that any business owner can appreciate the feeling of comfort that security brings. The big thing for business owners to remember is that banks have a five year plan and that only 21% of US cards will have the embedded chip by the October 1st liability shift..

COCARD: Anything else you’d like business owners out there to know?

Terminal: We just want you all to stay informed. Keep learning. The more you know, we think the less you’ll feel out of your element with something that can benefit your business.

COCARD: Thanks Chip. Thanks Terminal. You were both great. We appreciate that you were able to take time out of your busy schedules—you two are in high demand—to spend a few minutes with us at COCARD. Have a great day.

Chip: You too.

Terminal: Yeah, thanks COCARD.

Read MoreRead More

Salvador, IT Technician & Customer Support

Sep 15 2015

Meet a member of YOUR COCARD support team, Salvador

Admin

Advice, Business, Careers, Industry, Tech

Salvador, IT Technician & Customer Support Salvador was born in San Bernardino, CA and raised in Salt Lake City, UT. He now makes his home in Duluth, GA with his wife, Nelly and daughter Evelyn. Salvador plays soccer, hikes and loves taking pictures (mostly of Evelyn).

He is a great cook and thankfully likes to eat what he cooks!

When I asked Salvador if he could meet anyone in the world who would it be and why he responded: myself, it would be very interesting to see me through someone else’s eyes.

Around the office Salvador is known for his relentless testing abilities, we like to think of this as his super power. If we have new technology or equipment we are beta testing we want Salvador to do the testing so that we can repair, replace or upgrade before our customers ever use the technology or equipment. He really is a super hero!

Call our support team and ask for Salvador, he is ready to support your POS and your merchant account with one call.

Read MoreRead More

Sep 14 2015

Don’t Get SLAMMED!

Admin

Advice, Business, EMV, Industry

Dictionary

slam
noun ˈslam

Definition of SLAM
1
: switching business owners from their current merchant services provider to another service provider without the business owners knowledge or authorization.

Examples of SLAM

“He/she called for software support and was slammed by another provider”

Don’t be slammed

To Learn More About SLAM

Call COCARD at 800-317-1819 or email support@cocard.info

Read MoreRead More

Aug 31 2015

A Sky Without Limits, or Infinity and EMV

Admin

Advice, Business, Careers, EMV, New Product, Tech

CHip-B-W-968x1024 Chicken Little once said that the sky is falling. Yet it still remains intact above us. So while the transition from magnetic stripe to EMV might seem like a shift of cataclysmic proportions, the sky is not falling. Your company will successfully transition from magnetic stripe to EMV (many already have), and next time you look outside your window, you’ll see the billowy clouds resting above, and not on the ground.

Yet we also understand that with anything new comes fear. It’s normal. So we’ve put together a few facts to calm your nerves. We want you—the sagacious business owner that you are—to continue to make calm, smart decisions over the course of the transition.

Are you with us? Well, here goes:

A transaction using EMV technology will take around 60 seconds compared to under 2 seconds with a magnetic stripe card. Magstripe cards are swiped and provide the terminal with the credit card number and expiration date, which can be easily copied by a card reader. EMV terminals, on the other hand, require customers to “dip” the chip and verify customer data, which takes just a short while longer. During this time, the Chip and Terminal begin a conversation. Chip says, “Please authorize this transaction.” Terminal replies, “I’ll need to make sure you’re valid. I’ll also need to provide your card with a special code unique to this transaction because we can’t have any fraudsters trying to take your info.” Chip responds, “Sounds great.” Terminal says, “Now please sign, or enter your pin number.” EMV takes a few more seconds than a magstripe transaction, but your data is more secure.

Don’t panic. Although EMV has been adopted in Europe for over a decade, cards in the US still have a magnetic stripe. Card companies have accounted for the ongoing transition by allowing terminals to still accept magnetic stripe cards. Card issuers expect the full transition to take anywhere from three to five years.

The term “liability shift” sounds pretty intense, like if you’re not prepared, the earth will shift, and you’ll fall off the edge of it. Oh, Copernicus. Well, flat-earth jokes aside, the liability shift is not that cruel. It is simply a method to eliminate fraud. Starting October 2015, the party—either the business or banking institution—with the lesser technology will be responsible for the cost of fraud. Instead of thinking of the liability shift as a way for others to make money off of your hard work, think of it instead as a way to ensure all parties are working together to eliminate fraud, which cost US consumers $16 billion last year alone.

In short, the sky is not falling, and EMV is not the end of the world. Instead, it seems to be the beginning to new possibilities for business owners. It might be an uncharted territory, but EMV will provide companies with the tools to chart their own course by allowing them to directly address fraud, a concern that leaves many involved feeling powerless. So next time you look at the sky, we at COCARD hope that you view it with possibility, and nothing less than that.

Read MoreRead More

Aug 25 2015

The Truth About EMV!

Admin

Advice, Business, EMV, Industry, New Product, Tech

True. Bats see just fine, and in spite of the idiom “blind as a bat”, bats really have no reason to serve as the benchmark for people with less than perfect eyesight.

Popular myths aside, fall is indeed upon us, which means that the start date of October 1^st for the liability shift is near. Are you prepared?

To test your EMV preparedness, see if you can determine whether each statement is true or false.

There really is no proof that EMV is a safer way to protect data.

False, false, and false. Let’s look at two case studies. Since introducing EMV technology in 2004, the United Kingdom reported 62% less fraud in 2013. Canada has also reduced fraud losses to $29.5 million since transitioning to EMV technology. Fraud in Canada is down 79% from losses in 2009 ($142 million). With EMV technology responsible for the significant decrease in fraud in the UK and Canada, the technology aims to also decrease fraud in the United States as well, which currently accounts for nearly half of fraud worldwide.

All businesses—small and large—should be EMV-compliant.

True. No business is too small to adopt EMV technology. While it might be assumed that businesses with larger sales should adopt this technology, small businesses should also be sure to protect their sales as well. Leave it to a pesky fraudster to think ahead and target a small business because the merchant assumed that fraudsters only targeted larger companies. Prevent being caught off guard by being one step ahead of those who want to steal from you.

Adopting EMV technology is expensive.

For the business owner that thinks long term, false. The average cost of an EMV terminal is between $400 and $700. The average bill on a fraudulent card is $399. You do the math. While one fraudulent transaction probably won’t destroy you, starting October 1^st, you, and not the associated bank, will be responsible for repaying losses resulting from fraud if your business is NOT EMV compliant. You will also be penalized for the fraud that could have been avoided by installing an EMV card terminal. When you add it all up, $400 to $700 is a small investment compared to the possible cost of not adopting the technology. What’s more, card processors such as COCARD often discount card readers. So call us today, and we will work within your budget.

In addition to business owners, employees should also be trained on how to properly use EMV technology.

True. While you are schooling yourself on the ABC’s of EMV, don’t leave your employees in the dark. Whether through workshops, a training program, or printed manuals, employees should understand how card terminals work for both themselves and customers who need assistance. COCARD can work with you to develop a training program that’s right for your company.

So how did you do? Did you get the right answers? Regardless, this information will be useful as your company prepares for the coming liability shift and transition to EMV. With foresight, you can protect your company from fraud and ensure, to the best of your ability, an environment that maximizes both security and profits. There’s nothing batty about it, EMV we mean.

Read MoreRead More

Aug 17 2015

EMV FAQs

Admin

Advice, Business, EMV, Industry, Tech

Watch out—the future has arrived. And they call it EMV. As the target date for businesses to accept EMV payment cards draws near, make sure your business is ready to transition seamlessly from magnetic stripe cards to EMV. October 1st is upon us. Are you ready?

This list of FAQs will help you answer lingering questions and stay abreast of new developments with EMV technology.

What does EMV stand for?

It is an acronym for its developers Europay, Mastercard and Visa.

What’s the main difference between the cards we use now and EMV cards?

Magnetic stripe cards are the cards currently used in the United States and have a magnetic strip on the back. These cards are swiped through a card reader and contain static financial information that can be easily duplicated by card readers. EMV cards, on the other hand, contain a microchip that produces a new code with each transaction, preventing fraudsters from gaining access to sensitive data on the card. EMV cards are therefore more secure than magnetic stripe cards, and are responsible for a worldwide decrease in fraud.

How will switching to EMV directly benefit my business?

Great question. EMV will benefit your business threefold. First, your risk of chargebacks based on fraudulent transactions is greatly reduced. Whereas banks bore the brunt of the financial weight for fraud in the past, companies that have not adopted EMV technology will now be held accountable starting October 1st, when the liability shift starts. Adopting EMV technology will protect your business from costs associated with fraud. Second, as technology evolves faster than you can say Darwin, EMV is simply the beginning. Most of the hardware that accepts EMV will also allow your business to accept payment innovations such as mobile apps (i.e. mobile couponing and loyalty programs) and contactless payments. Third, you will be able to accept payment from visitors from other countries. Much of the world has already adopted this technology and no longer uses magnetic stripe cards. So prepare your business to increase profits by switching to a payment technology that more people can use.

I’ve been hearing the term “liability shift” a lot lately. What exactly is it?

It is when liability for card fraud switches from banking institutions to merchants. On October 1, 2015, businesses that aren’t updated to accept EMV cards will be held responsible for card swiped transactions on EMV capable cards that are found to be fraudulent. And penalties can be costly, particularly for small businesses. However, if your business is EMV-compatible, you will not be held accountable for fraudulent transactions.

As a small business owner, every penny counts. How much will it cost me to install an EMV-capable terminal?

EMV card readers cost between $400 and $700 but are often discounted through payment processors such as COCARD. Speak with us today—your EMV solution might even be free.

One thing to remember is that as the United States fully transitions to using EMV technology, cards will include both the microchip and magnetic strip. The process is expected to take anywhere between three and five years.

COCARD aims to develop our reputation as experts on EMV. We will continue to keep you posted on new developments and new ways of looking at this groundbreaking technology.

Read MoreRead More

Technical Support Intern

Admin

Careers, Industry, Uncategorized

services

Since 1988, A-AAccess Online Payment Systems has provided simple, secure and cost-effective electronic payment and authentication services for merchants around the world. Offering advanced technology and truly personalized service, our consultants act as true partners, delivering customized solutions with integrity and anticipating our merchants’ needs.

A-AAccess Online Payment Systems is currently seeking a skilled, highly motivated

Technical Support Intern to staff our IT Help Desk and assist merchants. Responsibilities will include account setup, technology-related projects, assisting clients with setup installations or troubleshooting via the phone or e-mail, and general office duties. A keen eye for detail and good follow-up skills are essential. Candidate must have excellent verbal and written communication skills. They also must be highly dependable, have a positive attitude, and a strong desire to succeed.

Position Responsibilities:

Set up clients on proprietary solution
Troubleshoot installation and error messages for various integrated programs (POS)
Follow up with customers on their installation
Assist customers in correcting transactions
Complete maintenance on workstations as needed
Perform minor network maintenance
Support merchants with terminal downloads
Assist interoffice employees via a ticketing system

Requirements:

Pursuing a Bachelor’s or Master’s degree in Computer Science or the equivalent
Knowledge of PC Hardware / Software (XP and Windows 2003 Server environment)
Knowledge in any tracking tool software / CRM
Excellent organizational and time-management skills
Ability to work independently with minimal supervision
Excellent in troubleshooting Microsoft Office, XP problems
Good documentation skills

Nice To Have:

A+ Certified

Net+ Certified

Knowledge of PHP

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Application Instructions:

Please submit your application materials in pdf format to hr@aaaccess.com.

Read MoreRead More

Dictionary

slam noun ˈslam

Definition of SLAM 1 : switching business owners from their current merchant services provider to another service provider without the business owners knowledge or authorization.

Examples of SLAM

“He/she called for software support and was slammed by another provider”

Don’t be slammed

To Learn More About SLAM

Call COCARD at 800-317-1819 or email support@cocard.info

Position Responsibilities:

Requirements:

Nice To Have:

Application Instructions:

slam
noun ˈslam

Definition of SLAM
1
: switching business owners from their current merchant services provider to another service provider without the business owners knowledge or authorization.