EMV-compliant card reader.

Are You Ready for EMV?

silver American express chip card shown dipped, or being processed, in an emv terminalYou are probably hearing a lot about EMV in the news and maybe even receiving a few scary calls from merchant service providers who imply that EMV has something to do with PCI Compliance.  For the record EMV has NOTHING to do with PCI Compliance and no matter what software you are running on your POS COCARD can manage your EMV. Relax, COCARD is ready for EMV and we are here to help YOU be ready too.

A little background: EMV stands for Europay, MasterCard and Visa; it is the global standard for cards equipped with computer chips and the technology used to authenticate chip-card transactions.  Have you heard about all the data breaches in the last few years? EMV is the card association’s answer to these breaches, the technology has been used in Europe for more than 10 years and they have seen a drastic reduction in credit card fraud.

What happens?

In the beginning your exposure will be minimal because the only liability for fraud will be with cards that have chips implanted.  However, as time goes on, and if EMV becomes the new standard, your exposure will increase. If a chip card is used at a business that has not changed its system to accept chip technology and this chip card is fraudulent then the counterfeit card can be successfully used and cost of this fraud will fall back on the merchant.

What does this new technology mean to your business?

The switch to EMV means adding a new in-store technology to your current processing system or not.  Chances are you may already be EMV ready but in either case don’t worry, COCARD is here to help! Most importantly the EMV technology means greater protection against fraud in your business.

For ongoing updates and the most current information about EMV, PCI, card association updates and fraud alerts like us on Facebook and follow us on Twitter.

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Service Industry Boom

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Big news for the service industry: 2014 has brought a huge surge in the number of service-related companies. According to a recent article in Bloomberg, service industries—like restaurants and retailers—grew in July at the fastest rate since December 2005! Additionally, the Institute for Supply Management’s (ISM) non-manufacturing index increased to 58.7 (readings greater than 50 indicate expansion). The U.K. is experiencing similar trends in its service industry as well, which means your potential customers are ready and willing to spend. Terry Sheehan, an economist at Stone & McCarthy Research Associates is cited in the article as saying, “We’re seeing numbers that we haven’t seen since well before the financial crisis and recession, and they seem to be more sustained.”

Coinciding with this jump are an increase in new orders among service providers (they too are experiencing the highest ISM measure since August 2005) and an uptick in production (manufacturers have the highest ISM level since April 2011). Negative side-effects include an increased unemployment rate from 6.1 percent to 6.2 percent (given the influx of new job seekers into the labor market), a decline in the stock market (investors jumping on the anticipated uptick too soon) and an increase in competition for businesses in the service industry.

Worried about the influx of new competitors? Stay ahead of the curve by employing these business practices.

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Clover Point of Sale System

Feeling Lucky? Try Clover!

Clover, a point of sale system which accepts contactless payments and EMV cards, shown in white with receipt printer and barcode scanner.

At CoCard, we’re devoted to making sure our clients find the POS systems best suited to their needs. So we’re thrilled to be adding the Clover POS system to our roster of services! In case you’re unfamiliar, a Clover Station is a cash register, terminal and POS system in one that allows business owners to accomplish a range of tasks within one inclusive system. With Clover, you can track your inventory, view reports, and manage employees, while juggling various other tasks. While this system can certainly be implemented at numerous business types, CoCard finds that Clover is the best fit for quick-service restaurants, full-service restaurants and specialty retailers. Thinking about switching? Call us at 1.800.317.1819 or drop us a quick line at sales@cocard.info.

SEE THE CLOVER POS HERE

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Hacker Alert:

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In case you missed the news at the beginning of this month, in early August, a Russian crime ring collected the largest known cluster of Internet credentials to date, which included 1.2 billion user name and password combos and more than 500 million email addresses in a mega-security breach. Milwaukee’s Hold Security discovered the violation and says the security breach affected several large businesses, but was unable to share the names of those affected due to nondisclosure agreements and victim security. The hackers cast a wide net, going after large and small business websites alike in countries around the globe—including the United States and Russia. According to an August 5 New York Times article, it appears the hackers haven’t sold much of the data, but are instead using this hacked info to send spam through social media sites, like Twitter for a fee. This article identifies the hacking ring as a small group of less than a dozen men in their 20s, based in south central Russia.

While it’s always troubling to hear news like this, don’t panic. Instead, tighten your Internet security measures. Ensure that you’re using strong passwords and that you’re utilizing different passwords on different websites. If you know you’re guilty of being lax with your passwords (or use the same ones on multiple sites), updating them to stronger passwords is a good idea. You may also want to check out one of the automated password changing services out there, like this free one, to ensure you’re keeping hackers on their toes.

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QA Test Engineer Intern

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Since 1988, our Decatur-based financial services and technology firm has provided simple, secure and cost-effective electronic payment, data convergence and fraud prevention services for clients around the world.  Offering advanced technology and truly personalized service, our consultants act as true partners, delivering customized solutions with integrity and anticipating our merchants’ needs.

A-AAccess is currently seeking a highly motivated and detail oriented QA Test Engineer Intern to perform software testing, design, planning, scripting and execution for a variety of key customer-facing and internal applications.

Primary Responsibilities:

  • Interact with product management, development teams and team members to generate a strong understanding of the project and testing objectives
  • Conduct functional and manual testing of new rollouts, bug fixes, existing features and  end-user operations
  • Create and execute test scripts and cases that will determine optimal system performance
  • Document, diagnose, track and escalate technical use cases in a timely and efficient manner
  • Submit ideas for the continual improvements of processes and procedures within QA in order to improve quality, reduce risk, and increase efficiency
  • Research technology that could improve quality, performance, usefulness and robustness  in the system

Requirements:

  • Pursuing Bachelor’s or Master’s degree in Information Systems, Computer Science, Electrical Engineering, Computer Engineering , Web Systems, or equivalent combination of education and experience
  • Experience with web services and API testing
  • Solid understanding of application programming and database administration and expertise with database tools, including Crystal Reporting, MS SQL Server, and MySQL
  • Demonstrated problem-solving and collaborative skills
  • Excellent written and verbal communication skills
  • Proven ability to multi-task, manage and prioritize multiple projects simultaneously, and work well under pressure

Nice To Have:

  • Bilingual (preferably Spanish)
  • Programming Experience (i.e. PHP)
  • Testing of software to hardware interfaces using XML/SOAP
  • Development and implementation of test harness tools
  • Adaptable in a dynamic, yet iterative, development and quality environment
  • Experience with Quality Center Administration responsibilities 

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

To be considered for this opportunity, please submit your resume, a cover letter addressed to Ms. Brady, and salary requirements to hr@aaaccess.com.

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Technical Support Intern

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Since 1988, A-AAccess Online Payment Systems has provided simple, secure and cost-effective electronic payment and authentication services for merchants around the world. Offering advanced technology and truly personalized service, our consultants act as true partners, delivering customized solutions with integrity and anticipating our merchants’ needs.

A-AAccess Online Payment Systems is currently seeking a skilled, highly motivated

Technical Support Intern to staff our IT Help Desk and assist merchants. Responsibilities will include account setup, technology-related projects, assisting clients with setup installations or troubleshooting via the phone or e-mail, and general office duties. A keen eye for detail and good follow-up skills are essential. Candidate must have excellent verbal and written communication skills. They also must be highly dependable, have a positive attitude, and a strong desire to succeed.

Position Responsibilities:

  • Set up clients on proprietary solution
  • Troubleshoot installation and error messages for various integrated programs (POS)
  • Follow up with customers on their installation
  • Assist customers in correcting transactions
  • Complete maintenance on workstations as needed
  • Perform minor network maintenance
  •  Support merchants with terminal downloads
  • Assist interoffice employees via a ticketing system

Requirements:

  • Pursuing a Bachelor’s or Master’s degree in Computer Science or the equivalent
  • Knowledge of PC Hardware / Software (XP and Windows 2003 Server environment)
  • Knowledge in any tracking tool software / CRM
  • Excellent organizational and time-management skills
  • Ability to work independently with minimal supervision
  • Excellent in troubleshooting Microsoft Office, XP problems
  • Good documentation skills

Nice To Have:

A+ Certified

Net+ Certified

Knowledge of PHP

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Application Instructions:

Please submit your application materials in pdf format to hr@aaaccess.com.

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Bilingual Technical Support Specialist

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Since 1988, A-AAccess Online Payment Systems has provided simple, secure and cost-effective electronic payment and authentication services for merchants around the world. Offering advanced technology and truly personalized service, our consultants act as true partners, delivering customized solutions with integrity and anticipating our merchants’ needs.

A-AAccess Online Payment Systems’ twenty-year history has been marked by innovation and growth. We have developed and own over 95% of the technology we use, and we are constantly developing new technology solutions to meet industry needs for speed and reliability.

Bilingual Technical Support Specialist Opportunity

A-AAccess Online Payment Systems is currently seeking a skilled, highly motivated

Bilingual Technical Support Specialist to staff our IT Help Desk and assist merchants. Responsibilities will include account setup, technology-related projects, assisting clients with setup installations or troubleshooting via the phone or e-mail, and general office duties. A keen eye for detail and good follow-up skills are essential. Candidate must have excellent verbal and written communication skills. They also must be highly dependable, have a positive attitude, and a strong desire to succeed.

Priority will be given to candidates who have experience with Electronic Funds Transfer (EFT)  applications and/or supporting POS systems, but training will be provided for EFT and other installation / troubleshooting requirements.

Position Responsibilities:

  • Set up clients on proprietary solution
  • Troubleshoot installation and error messages for various integrated programs (POS)
  • Follow up with customers on their installation
  • Assist customers in correcting transactions
  • Complete maintenance on workstations as needed
  • Perform minor network maintenance
  •  Support merchants with terminal downloads
  • Assist interoffice employees via a ticketing system

Requirements:

  • MCDST, MCSA Certified
  • Knowledge of PC Hardware / Software (XP and Windows 2003 Server environment)
  • Knowledge in any tracking tool software / CRM
  • Fluency in two or more languages
  • Excellent organizational and time-management skills
  • Ability to work independently with minimal supervision
  • Excellent in troubleshooting Microsoft Office, XP problems
  • Good documentation skills

Additional Desired Qualifications:

A+ Certified

Net+ Certified

Knowledge of PHP

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Application Instructions:

Please submit your application materials in pdf format to hr@aaaccess.com. Along with your resume, please include a cover letter, addressed to Mrs. Brady, that addresses your technical experience and salary requirements. **IMPORTANT: If you cannot save your resume and cover letter in .pdf, please fax them to 678-578-4380.**

***This is an ON-SITE, hands-on position. This is not a telecommuting job.***

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Sales & Marketing Specialist

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Since 1988, our Decatur-based financial services and technology firm has provided simple, secure and cost-effective electronic payment, data convergence and fraud prevention services for clients around the world. As we develop new products and services, we are currently seeking a highly motivated Sales & Marketing Specialist with comprehensive marketing, data analysis and project coordination skillswho can help us optimize our marketing efforts and maximize sales.

Analyzing the company’s existing and potential markets, the Sales & Marketing Specialist will spearhead targeted offline and digital marketing campaigns, mining our CRM database so that we can more effectively market new products and services to both our current customers and prospects.  The Sales & Marketing Specialist must have experience with social marketing and be actively managing social network responsibilities at current position.

Position Duties

  • Work with the general manager and company president to plan marketing strategies
  • Utilize the company’s marketing database to execute and support marketing initiatives
  • Coordinate, analyze and report on various marketing activities, which may include digital and social media communications, advertising, direct mail, promotional items and more
  • Gather requirements, provide statistical and quantitative analyses and reporting of marketing data, and make actionable recommendations based on results
  • Manage list extractions and other analytical functions including profiling, reporting and target filtering
  • Develop and generate daily, weekly, Ad Hoc and quarterly reports for business intelligence use
  • Monitor quality of data to ensure accurate and consistent results
  • Identify appropriate metrics for marketing campaigns, detailing the measurement process and output requirements
  • Provide strategic direction to copywriters and graphic designers in order to develop targeted marketing materials
  • Assist in implementing marketing email strategy to grow subscriber list, retain customers and increase incoming leads and sales
  • Quantify the overall impact of digital and offline marketing initiatives
  • Move marketing data between applications or populate new databases as needed
  • Perform other duties as assigned

Requirements

  • Bachelor’s Degree in Marketing or related field
  • 3-5 years of marketing experience, preferably in B2B marketing
  • Significant proficiency with SQL and other database applications; SAAS experience strongly preferred
  • Extensive report creation experience with business intelligence tools
  • Ability to work independently but within prescribed time deadlines and budgets
  • Strong quantitative skills coupled with a solid understanding of business and marketing
  • Expert skills with MS Office (Word, Excel, PowerPoint, Outlook)
  • Knowledge of CAN-SPAM and ISP Email policies
  • Expertise with all forms of social media
  • Creative problem solving and analytic skills
  • Excellent oral, written and interpersonal communication skills
  • Ability to organize, analyze, and share information
  • Strong multitasking skills and ability to work in a flexible, dynamic and fast-paced environment

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Please submit your resume and a brief cover letter to hr@aaaccess.com.

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Bilingual Software Sales Manager (Customer Relationship Management Experience Required)

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Since 1988, our financial services and technology firm has provided simple, secure and cost-effective merchant assistance for thousands of businesses. From electronic payment processing and data convergence programs to upper-echelon fraud prevention support, our nationally accredited services provide technical reassurance for clients around the world. Our consultants act as coveted business partners, delivering customized solutions with integrity and anticipating our merchants’ needs. Our commitment to developing cutting-edge technology and our forward-thinking approach toward personalized client relationships have allowed us to grow, even during a recession.

We are currently seeking a bilingual and energetic Software Sales Manager to join our team. Reporting directly to the General Manager, the Bilingual Software Sales Manager will build and manage a sales team of 5-15 software sales representatives, in addition to closing individual sales each month. CoCard is seeking ambitious, charismatic individuals who are willing to take initiative and make calculated decisions in a team environment. The right candidate is someone with CRM experience, a commitment to delivering outstanding customer service, vigorous work ethic, and intuitive problem-solving skills. CoCard is an international business and because of this, English is a second language for many of our clients. Fluency in at least one additional language besides English is a requirement.

Bilingual Software Sales Manager Responsibilities:

  • Build a sales team from the ground up; hire, train and provide ongoing coaching and management to sales representatives
  • Place regular phone calls to warm sales leads
  • Self-source potential sales and business development opportunities
  • Reach out to existing customers to identify their needs
  • Provide excellent customer service, building a friendly rapport and always ensuring that client and partner issues are dealt with in a timely, accurate and professional manner
  • Perform other sales, management and administrative duties as requested
  • Manage lead generation programs and marketing efforts to garner new relationships and expand awareness of company
  • Consistently meet or exceed assigned sales revenue targets and goals established in sales plan, while motivating sales team members to do the same
  • Develop and deliver concise and effective sales presentations to our channel partners and prospective clients
  • Ensure that new client agreements and trainings are completed by the support team

Requirements:

  • 2-5 years experience selling and managing sales teams in the software or CRM industry
  • Bachelor’s degree (hands-on experience may substitute for some education)
  • Proven track record of building high-performing sales teams
  • Demonstrated problem-solving and critical thinking skills
  • Strong organizational skills and ability to work in a time-critical environment
  • Excellent closing, negotiating and collaborative skills
  • Intermediate to advanced skills in MS Office, Adobe, Outlook, and the internet
  • Excellent verbal and written communication skills
  • High level of motivation and persistence for office morale
  • Fluency in at least one language in addition to English required
  • Ability to work independently and as a team in high-pressure environment
  • Ability to analyze client requirements and business requirements accurately and quickly
  • Deep understanding of the CRM industry as a whole, and sales and marketing in particular
  • Thorough knowledge of merchant service industry sales process
  • General experience with PC-based CRM software

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Please submit your resume and a brief cover letter to hr@aaaccess.com.

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