Bilingual Technical Support Specialist

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Since 1988, A-AAccess Online Payment Systems has provided simple, secure and cost-effective electronic payment and authentication services for merchants around the world. Offering advanced technology and truly personalized service, our consultants act as true partners, delivering customized solutions with integrity and anticipating our merchants’ needs.

A-AAccess Online Payment Systems’ twenty-year history has been marked by innovation and growth. We have developed and own over 95% of the technology we use, and we are constantly developing new technology solutions to meet industry needs for speed and reliability.

Bilingual Technical Support Specialist Opportunity

A-AAccess Online Payment Systems is currently seeking a skilled, highly motivated

Bilingual Technical Support Specialist to staff our IT Help Desk and assist merchants. Responsibilities will include account setup, technology-related projects, assisting clients with setup installations or troubleshooting via the phone or e-mail, and general office duties. A keen eye for detail and good follow-up skills are essential. Candidate must have excellent verbal and written communication skills. They also must be highly dependable, have a positive attitude, and a strong desire to succeed.

Priority will be given to candidates who have experience with Electronic Funds Transfer (EFT)  applications and/or supporting POS systems, but training will be provided for EFT and other installation / troubleshooting requirements.

Position Responsibilities:

  • Set up clients on proprietary solution
  • Troubleshoot installation and error messages for various integrated programs (POS)
  • Follow up with customers on their installation
  • Assist customers in correcting transactions
  • Complete maintenance on workstations as needed
  • Perform minor network maintenance
  •  Support merchants with terminal downloads
  • Assist interoffice employees via a ticketing system

Requirements:

  • MCDST, MCSA Certified
  • Knowledge of PC Hardware / Software (XP and Windows 2003 Server environment)
  • Knowledge in any tracking tool software / CRM
  • Fluency in two or more languages
  • Excellent organizational and time-management skills
  • Ability to work independently with minimal supervision
  • Excellent in troubleshooting Microsoft Office, XP problems
  • Good documentation skills

Additional Desired Qualifications:

A+ Certified

Net+ Certified

Knowledge of PHP

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Application Instructions:

Please submit your application materials in pdf format to hr@aaaccess.com. Along with your resume, please include a cover letter, addressed to Mrs. Brady, that addresses your technical experience and salary requirements. **IMPORTANT: If you cannot save your resume and cover letter in .pdf, please fax them to 678-578-4380.**

***This is an ON-SITE, hands-on position. This is not a telecommuting job.***

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Sales & Marketing Specialist

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Since 1988, our Decatur-based financial services and technology firm has provided simple, secure and cost-effective electronic payment, data convergence and fraud prevention services for clients around the world. As we develop new products and services, we are currently seeking a highly motivated Sales & Marketing Specialist with comprehensive marketing, data analysis and project coordination skillswho can help us optimize our marketing efforts and maximize sales.

Analyzing the company’s existing and potential markets, the Sales & Marketing Specialist will spearhead targeted offline and digital marketing campaigns, mining our CRM database so that we can more effectively market new products and services to both our current customers and prospects.  The Sales & Marketing Specialist must have experience with social marketing and be actively managing social network responsibilities at current position.

Position Duties

  • Work with the general manager and company president to plan marketing strategies
  • Utilize the company’s marketing database to execute and support marketing initiatives
  • Coordinate, analyze and report on various marketing activities, which may include digital and social media communications, advertising, direct mail, promotional items and more
  • Gather requirements, provide statistical and quantitative analyses and reporting of marketing data, and make actionable recommendations based on results
  • Manage list extractions and other analytical functions including profiling, reporting and target filtering
  • Develop and generate daily, weekly, Ad Hoc and quarterly reports for business intelligence use
  • Monitor quality of data to ensure accurate and consistent results
  • Identify appropriate metrics for marketing campaigns, detailing the measurement process and output requirements
  • Provide strategic direction to copywriters and graphic designers in order to develop targeted marketing materials
  • Assist in implementing marketing email strategy to grow subscriber list, retain customers and increase incoming leads and sales
  • Quantify the overall impact of digital and offline marketing initiatives
  • Move marketing data between applications or populate new databases as needed
  • Perform other duties as assigned

Requirements

  • Bachelor’s Degree in Marketing or related field
  • 3-5 years of marketing experience, preferably in B2B marketing
  • Significant proficiency with SQL and other database applications; SAAS experience strongly preferred
  • Extensive report creation experience with business intelligence tools
  • Ability to work independently but within prescribed time deadlines and budgets
  • Strong quantitative skills coupled with a solid understanding of business and marketing
  • Expert skills with MS Office (Word, Excel, PowerPoint, Outlook)
  • Knowledge of CAN-SPAM and ISP Email policies
  • Expertise with all forms of social media
  • Creative problem solving and analytic skills
  • Excellent oral, written and interpersonal communication skills
  • Ability to organize, analyze, and share information
  • Strong multitasking skills and ability to work in a flexible, dynamic and fast-paced environment

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Please submit your resume and a brief cover letter to hr@aaaccess.com.

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Bilingual Software Sales Manager (Customer Relationship Management Experience Required)

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Since 1988, our financial services and technology firm has provided simple, secure and cost-effective merchant assistance for thousands of businesses. From electronic payment processing and data convergence programs to upper-echelon fraud prevention support, our nationally accredited services provide technical reassurance for clients around the world. Our consultants act as coveted business partners, delivering customized solutions with integrity and anticipating our merchants’ needs. Our commitment to developing cutting-edge technology and our forward-thinking approach toward personalized client relationships have allowed us to grow, even during a recession.

We are currently seeking a bilingual and energetic Software Sales Manager to join our team. Reporting directly to the General Manager, the Bilingual Software Sales Manager will build and manage a sales team of 5-15 software sales representatives, in addition to closing individual sales each month. CoCard is seeking ambitious, charismatic individuals who are willing to take initiative and make calculated decisions in a team environment. The right candidate is someone with CRM experience, a commitment to delivering outstanding customer service, vigorous work ethic, and intuitive problem-solving skills. CoCard is an international business and because of this, English is a second language for many of our clients. Fluency in at least one additional language besides English is a requirement.

Bilingual Software Sales Manager Responsibilities:

  • Build a sales team from the ground up; hire, train and provide ongoing coaching and management to sales representatives
  • Place regular phone calls to warm sales leads
  • Self-source potential sales and business development opportunities
  • Reach out to existing customers to identify their needs
  • Provide excellent customer service, building a friendly rapport and always ensuring that client and partner issues are dealt with in a timely, accurate and professional manner
  • Perform other sales, management and administrative duties as requested
  • Manage lead generation programs and marketing efforts to garner new relationships and expand awareness of company
  • Consistently meet or exceed assigned sales revenue targets and goals established in sales plan, while motivating sales team members to do the same
  • Develop and deliver concise and effective sales presentations to our channel partners and prospective clients
  • Ensure that new client agreements and trainings are completed by the support team

Requirements:

  • 2-5 years experience selling and managing sales teams in the software or CRM industry
  • Bachelor’s degree (hands-on experience may substitute for some education)
  • Proven track record of building high-performing sales teams
  • Demonstrated problem-solving and critical thinking skills
  • Strong organizational skills and ability to work in a time-critical environment
  • Excellent closing, negotiating and collaborative skills
  • Intermediate to advanced skills in MS Office, Adobe, Outlook, and the internet
  • Excellent verbal and written communication skills
  • High level of motivation and persistence for office morale
  • Fluency in at least one language in addition to English required
  • Ability to work independently and as a team in high-pressure environment
  • Ability to analyze client requirements and business requirements accurately and quickly
  • Deep understanding of the CRM industry as a whole, and sales and marketing in particular
  • Thorough knowledge of merchant service industry sales process
  • General experience with PC-based CRM software

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Please submit your resume and a brief cover letter to hr@aaaccess.com.

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Opposing Bitcoin Regulations Could Impede Currency Expansion

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According to Payment Source, the state of New York Department of Payment Services recently proposed the framework for ‘BitLicense’, a money transfer license pertaining to businesses that use Bitcoin and other cryptocurrencies. Although this proposal still has yet to be approved, the potential effects could alter the course of Bitcoin’s use nationally.

The proposed Bitcoin license would require state businesses to not only provide full customer disclosure, but also transaction receipts, a complaint resolution center, and user account verification. A cyber security program is also a requirement of the proposal, with heavy emphasis on record keeping ot be spearheaded by a chief information security officer.

When this proposal is placed in comparison to more liberal Bitcoin states like Texas, there is an extreme conflict in both interest and practice; Texas’ current Bitcoin laws make the currency an unofficial form of payment that is unregulated by the market. Bitcoin is not treated as real money, but can be used for goods, services, and currency exchange would still follow state law. With varying forms of enforcement for this controversial cryptocurrency, it leaves many wondering which the best course is for the future.

The new proposal is not yet active, and must be voted on by state businesses interested in transmitting Bitcoin. The voting period began July 23, 2014, and will continue for 45 days.

Although these new regulations only apply to New York for the time being, it is still a largely relevant issue because a majority of New York’s financial policy acts as a model for the national industry. Also, any customer not based in New York would still likely feel the effects of the legislation because any and all Bitcoin transactions/advertisements that go through New York’s financial industry will still have to be regulated.

New York’s new license proposal would likely deter many businesses, simply to avoid the hassle of registering for a license. Although Bitcoin miners themselves would remain unaffected, businesses would not only have to report all Bitcoin activity on a daily basis, but also be subject to independent investigation by the Department of Financial Services.

The proposed changes to the Bitcoin market vary extensively from many of the current practices on a national level, although it may not be all bad; these changes can significantly reduce the risk of money laundering, Bitcoin thievery, and overall illicit financial activities that could otherwise be disguised through Bitcoin. The tradeoff is that many companies are more than likely not looking to go through the steps to obtain a license, especially when it is subject to so many regulations. Will this have an overall negative effect on the national Bitcoin market? Will other states follow suit? We will all soon have answers once voting is concluded.

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Credit Card Use is On the Rise

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Credit card usage is finally on the rise again in the United States. According to ISO & Agent, Consumers are more comfortable borrowing money and using revolving credit than they have in years, with the Federal Reserve Board noting a spike in annual consumer credit rates.

This year’s annual credit rate increased by 12.3% with consumers, a large difference from the 15% drop noted at the beginning of the Great Recession.  Although credit use has begun to improve, there is also a high rate of credit debt as well, with month to month debt being at its highest level since 2008.

Lower credit standards are mainly the cause of this increase, but a substantial influence has also been increased consumer confidence. People feel more trustworthy of the economy, optimistic that their funds will remain in order.

Even though the rate of credit usage has increased, there are still many variables affecting its slow, methodical pace; one of the most influential is the decrease in credit usage by the younger generations. Individuals 18-29 years of age are the highest percentage of those without any credit cards.

The American Banking Association claims the percentage of cardholders that fully paid off their monthly balance climbed to 29% in the fourth quarter, the highest level ever. Although credit card debt is still at an alarming rate, personal consumption financed by debt is still lower than its rate during the mid 2000’s.

With this increased capacity for borrowing, now’s a better time than ever for customers to use credit cards for spending. That being said, the market for credit card processing is at an all time high, and it’s important that you have the right people processing your transactions. CoCard is an industry leader in payment processing and merchant services, and is certain that we can provide an experience superior to any other.

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Who We Are

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CoCard is an industry leader in Point of Sale / POS payment processing with advanced debit and credit card processing software and hardware.

Since 1999, CoCard has led the way in payment processing services, staying one step ahead of the curve. During this time, we’ve built a strong reputation in the processing industry and gained both the tools and management to turn your business into everything you have ever dreamed.

CoCard has also developed one of the most complete and robust selections of payment and authentication services in the industry, making CoCard the perfect option for a business that’s just getting on its feet, or one that’s been established for years.

What We Do

CoCard offers a wide selection of fully integrated, bank-neutral credit card and cash management products. We enhance our core-product offerings with best-in-class risk management and authentication tools. Your business’ security and safekeeping is the highest priority for CoCard.

We link merchants and entrepreneurs to customers and financial institutions, overseeing the secure transfer of funds. In seconds, we are able to securely process MasterCard, Visa, American Express, Discover, JCB and many other card types on behalf of any merchant card issuers.

Our Mission

Our mission is to make your electronic payment and authentication services simple, reliable, secure and cost effective. Simply put, we strive to offer you the best merchant services available.

HOW WE ACCOMPLISH OUR MISSION

Bank Certified and Recommended

Many merchant service providers claim to be as qualified and distinguished as CoCard, but very few have been certified and recommended by major banks. Bank certification ensures that all payment and financial systems have been rigorously scrutinized for accuracy and reliability. Banks only recommend organizations that have ample training and support mechanisms in place to serve their customers. Because CoCard is bank certified and recommended, you can be assured that we will serve your needs with the highest level of expertise.

Person-to-Person Service – One Call Resolution

CoCard works as a consultant for our customers. Our support technicians take the time to provide you with good advice and get you online fast and hassle-free. We are there for you when you need help the most. When you call our offices, you talk to a real person who can address your real needs. Stop arguing with an automated voice, and start conversing with a living, breathing professional.

Security

CoCard protects you and your customers with our industry-leading 4096-bit encryption and SSL. Our systems are monitored 24 hours a day by one of the leading firewall monitoring and intrusion detection firms. Any attempts at unauthorized access to our systems are immediately logged and appropriate security measures are taken. In addition, CoCard and its affiliates are all PCI compliant. Your business’ security and safekeeping are the highest of every employee’s priorities.

Speed

Every second counts for you and your customers. CoCard’s support and equipment ensures that your customer will be taken care of in a timely manner. Your marketing and sales strategies are optimized by efficient payment systems, so you spend less time calculating, and more time reaching potential clients.

Simplicity

CoCard specializes in electronic payments, so you don’t have to be an expert. We have a wide variety of integration methods and APIs available for all popular operating systems. We have invested in enterprise class servers and redundant data/banking feeds, and we hire skilled, trained technicians to oversee them all . Our systems are monitored 24 hours a day from 3 different locations to ensure that our services are always available to our clients.

Accuracy & Availability

With CoCard, your credit card transaction, electronic checks truncation, and gift and loyalty information is available to you for review 24 hours a day, seven days a week.

Flexibility

We want to earn your business, which is why CoCard is dedicated to building commerce solutions customized to your needs. In addition to integrating the best in third-party, risk-management services, we have developed many of our own services in-house. The CoCard system can be used for small-business segment applications, as well as large complex financial applications.

Low Cost / High Value

CoCard provides the best value in the industry with our extraordinary services at low cost. Some of the most recognized names in business have chosen the CoCard solution for their needs.

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Bitcoin Seeks to Expand ATM Services

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New Bitcoin ATMs continue to propel the currency forward

Bitcoin payment is still a highly controversial topic; many people don’t know what to make of it, many see it as illegitimate, and many don’t know what it is at all. Although it receives mixed reviews from economists and investors alike, the continued expansion of Bitcoin usage has caused an entirely new payment industry to arise.

As many people know, Bitcoin is a digital payment system that can be exchanged as a form of cryptocurrency. Individually valued at hundreds of USD per coin, the exchange of coins for goods, services, and even paper money has become a point of interest. In the wake of this increased interest, Lamassu Inc. has moved forward in the production of Bitcoin ATMs.

Lamassu has developed new software named Rakia, which will allow its operators to provide remittance services, bill payments and airport cash exchange. Lamassu Bitcoin machines originally only allowed users to exchange their paper money to buy Bitcoins, but since May, users have been able to receive cash in exchange for coins as well.

The software is open source, and developers are able to work with Rakia to further improve its functionality. Lamassu also keeps the Bitcoin theme of decentralization alive, allowing operators to personally decide their prices, commission rates, and partners.

Bitcoin continues to strengthen its argument as a legitimate currency with its innovate technologies. Does this mean that eventually Bitcoin may become the real deal? Comment and let us know!

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Major tech companies push for legislative reform of NSA’s accessibility laws

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With the continued expansion of internet prevalence in our everyday lives, it’s becoming harder each day to escape the ever-watching eyes of “Big Brother”. “Big Brother” is an idiomatic term that refers to government surveillance powers that oversee our actions on an everyday basis, the most relevant example in this instance being the NSA.

The NSA has recently experienced a significant amount of backlash from major tech companies because of its invasive and disturbing policies for mass data collection. A year after agency contractor Edward Snowden’s leak of private documents, executives from nine major tech companies (AOL, Dropbox, Google, Apple, Yahoo!, LinkedIn, Twitter, Microsoft, Facebook) sent a letter to the Senate demanding a reform of internet privacy and security laws.

Specifically, Microsoft sounded off about the changes in legislation that they would like to see, in reference to cyber-spying and data hacking. One of their main gripes was towards the security of cloud-based services, and the lack of certainty behind the protection of their documents and information. Microsoft claims that the government has “intercepted data traveling across the internet”, and “hacked links between company data centres” (www.thegaurdian.com).

Microsoft has a strong call to action, with five specific desires:

  1. Recognize that U.S. search warrants do not have jurisdiction outside of the U.S.
  2. End bulk-collection of data (phone records, email records)
  3. Commit to the ending of large scale data centre hacking
  4. Reform the Foreign Intelligence Surveillance Act court, which makes its rulings in private.
  5. Improve transparency in terms of exactly what rights the government has to information and records.

It’s no secret that the government watches over us and keeps an eye out for suspicious activity. Many people understand and accept that it is for the greater good, but a great many (me included) believe that it is a serious breach of our Constitutional rights. With the constant increase in web/cloud based technology that businesses use for records, it’s a scary thought knowing that your business’s private information is always at the fingertips of the government; with little to no control over what the government can do or take from us, how much power do the people really have? Is the internet just another way for the government to control us? How do you think the government’s aggressive interference with private information will affect businesses in the future? Reply and let us know!

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Unified Development Ordinance

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CoCard can be found in the beautiful community of Decatur, Georgia. Although our grassroots community is one of the most economically sound, and intriguing in the metropolitan Atlanta area, it still requires many improvements.

Many members of the community are either aware of, or actively involved in a community uplift project entitled the ‘Unified Development Ordinance’,.  For those who aren’t, ‘UDO’ is a collaborative citizen effort initiated due to the rapid economic and residential development of Decatur. This project has been put in place to help combat a plethora of conflicting regulations that have been in place long before community uplift began.

Read more about the Unified Development Ordinance here.

A majority of the UDO consists of cleaning and tightening Decatur’s library of existing development regulations, forming a unified document for practice.  A small portion consists of community gatherings and informational meetings, organized with the intention to reach a consensus on  regulations that are particularly hard to agree on.

These meetings discuss various issues in the community that play large roles in lifestyle, including: zoning categories for different residential demographics, sustainability for the environment and resources, storm water protocol for residents, and community character.

CoCard is an active member in the community of Decatur, and we offer our full support to all efforts looking to improve the quality of living for residents. CoCard  also provides electronic payment processing services for businesses located in Decatur and across the US, and we   believe that the well-being of the community is   a constant call to action for us. Whether you’re a business owner in Decatur looking to improve the community, or simply an entrepreneur looking for a secure electronic payment and fraud prevention service, CoCard is definitely the service for you!

Read more about CoCard here.

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